KANEKT 365

The Covid-19 pandemic has brought a shift in the functioning of restaurants, as many people are comfortable with getting their favourite food at their doorstep rather than going to an actual restaurant! Many third-party delivery services have noticed a boost in their business as more and more people opt in for delivery services. However, for restaurants this isn’t an easy shift as there is a rise in their expenditure of purchasing packaging materials, as well as paying third-party delivery services a hefty commission. In such scenario, it may be advisable for restaurants to outsource call center services for their own business. These restaurant call center services are built on models that help in supporting restaurant businesses and can be customized as per the needs of the business. Outsourcing call center services help restaurants provide consistent service to customers in a manner that is cost effective. It aims to help businesses manage the ever-increasing competition, labour cost...

Customer service is the key for any business to be successful, and call centers are integral to customer services. As a customer, one would look for an option to place orders quickly and with accuracy. Inbound call center services are focused on customer support and are dedicated to receiving calls from customers regarding their orders as opposed to outbound calls, wherein the agent makes calls to the customer with regard to service offers. Modern call centers are equipped with systems that are powered by artificial intelligence, as well as trained staffs that manage customer orders, whether it’s placing an order of your choice, suggesting improvements or raising certain grievances with regard to a particular order or even customizing an order! As a restaurant owner, you can understand the challenges that one may confront with regard to hiring dedicated staff to receive orders or solve customer grievances. Inbound order taking services provide a platform for you to set up a customer...